Our MOTORESS commerce items are certainly going well in our online shop! I get such personal pleasure in being able to provide terrific products which I've either created or used myself. It’s not often you’ll find items for women in motorcycling / scootering endorsed by another woman.
About a month ago we had a very determined shopper - Ms Colette Jue of San Francisco California who purchased a gift certificate. It took her three credit card attempts where the third card finally went through. The others were declined. She purchased one of our gift certificates in the amount of $250. How nice, a gift which would certainly make someone very happy.
The next day Ms. Luan Nguyen Thanh from Westminster, California went through our shop and purchased our new fabulous ankle high Drift boot by Exustar. She also purchased a few lipsticks, our mineral bronzer and shimmer powder- using the gift certificate Colette bought the day before.
Promptly and with pleasure, we shipped the boots and cosmetics.
Then, a few weeks later, our online banking partner Moneris took back the $250.00 from our bank account (a charge-back). Evidently, the transaction was fraudulent and Ms Colette Jue never authorized use of her card.
After much debate and paperwork substantiating our actions to the situation, we were still not able to reverse the loss. As Colette did not authorize use of her card, nor did she receive the goods, there was little we could do.
The loss, with shipping, cost of goods, etc. totalled $300. on our side.
And though frustrating; mostly in that our banking partner didn't stand behind our integrity and faulted us for processing the card – I didn't feel any anger at the fact of being ripped off by a devious crook.
No, I actually felt quite complimented - as this person, a woman, so desired these motorcycle boots and our cosmetics that she went to great lengths to acquire them. For heaven’s sake, she committed a crime to have them!
That’s truthfully flattering in my books.
But mainly, I thought that she obviously needed them much more than we did.
Of course my business can’t afford to incur losses like these regularly. It hurt indeed, but lessons learned where now additional procedures are in place to avoid such an occurrence in the future.
And best of all, when I imagine this woman on her motorcycle or scooter, enjoying her fabulous free motorcycle boots along with her Beauty Gear accented lips and bronzed glittery face; a happy feeling takes me over- now ...that can't be bought or stolen!